Store Regulations

  1. General provisions, contact with the store owner
    1. These regulations (hereinafter referred to as the " Regulations ") define the rules and conditions of using the online store DOG AND STORY , operating at www https://dogandstory.com/ .
    2. The owner of the store is Magdalena Wincenciak , an entrepreneur running a business under the name DOG AND STORY with its registered office at Niezapominajek 1 B/7, 30-239 Kraków, entered into the Central Register and Information on Business Activity, Tax Identification Number (NIP): 6852198941 (hereinafter referred to as the " Seller ").
    3. The Seller's contact details are as follows:
      Contact address: Niezapominajek 1 B/7, 30-239 Kraków
      E-mail address: dogandstory@gmail.com
      Phone number: 796600690 (telephone customer service hours – in the Contact tab).
  2. Technical requirements
    1. In order to use the Store, you must have:
      1. a computer or other device with an internet browser;
      2. access to the Internet;
      3. active e-mail address.
  3. Personal data
    1. The administrator of the personal data of the Store’s customers is the Seller.
    2. All information about the processing of personal data of customers and other persons using the Store's website can be read in the Privacy Policy.
  4. Conclusion of sales contract, customer account
    1. The Store enables the purchase of goods (hereinafter referred to as " Goods ") displayed on the Store's website in two modes:
      1. without registration;
      2. with creating an account in the Store.
      In both cases, in order to place an order, you must select the Goods in the Store, add them to the "Basket" using the appropriate button and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
    2. Information about the goods in the Store, i.e. descriptions and prices, constitute an invitation to conclude a sales contract within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
    3. The condition for placing an order is to fill in all the required data necessary for shipment in the order form and possibly (at the customer's request) also the data for generating a VAT invoice.
    4. If the customer decides to create an account in the Store (hereinafter " Account "), the registration is one-time, and the e-mail address and password chosen by the customer are the basis for subsequent logging in. The Store also allows logging in to the Account via social media and/or a user account in the Google system. After logging in to the Account, the customer has access to the history of their orders, and for subsequent orders they do not have to fill out the order form with their personal data again.
    5. The customer may cancel their account at any time without incurring any costs. To do this, send your cancellation to the following e-mail address: dogandstory@gmail.com.
    6. The customer's approval of the order by clicking the "Buy and pay" button (or another button with the same wording) means:
      1. submitting to the Seller an offer to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and the costs of their delivery.
    7. To conclude a sales contract (hereinafter ("Agreement" ) comes into being at the moment of acceptance of the order by the Seller (acceptance of the customer's offer), about which the Seller informs via e-mail with order confirmation.
    8. If it is not possible to fulfill the order of the Goods (in whole or in part), the Seller will inform the customer about this - then the Agreement is not concluded. The Seller will also inform the customer about the existing possibilities of another method of fulfilling the order, e.g. partial fulfillment of the order or waiting for the Seller to replenish the stock. If the order has been previously paid for by the customer and it is not possible to fulfill, the Seller will immediately return the payments made to the customer (according to the scope of the order cancellation).
    9. The Seller shall provide the customer with confirmation of the conclusion of the Agreement on a durable medium at the latest upon delivery of the Goods.
    10. The store is not responsible for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary to complete the order.
    11. The Seller reserves the right to suspend the order in a situation where the customer has provided false data or when such data raises reasonable doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the truthfulness of the data provided.
  5. Prices and payment methods
    1. The prices of Goods are given in gross amounts, i.e. including VAT.
    2. The cost of delivery of Goods is given separately in the Store's shopping cart, depending on the delivery method chosen by the customer.
    3. The available payment methods are described on the Store website in the "Payment methods" tab and are presented to the customer at the ordering stage (in the shopping cart).
    4. Online payments in the Store are handled by the following payment provider:
      • The entity providing online payment services for card payments is Stripe. Payment cards: Visa; Visa Electron; MasterCard; MasterCard Electronic; Maestro.
    5. If the customer has chosen payment by regular bank transfer, payment for the order should be made within 7 days of its placement. In the absence of payment within the aforementioned period, the Agreement is considered not to have been concluded. The previous sentence does not apply to situations where the Seller offers customers deferred payment/payment in installments through an external partner.
  6. Delivery of goods
    1. Delivery of Goods takes place according to the customer's choice:
      • via courier company
      • to InPost parcel lockers
    2. With the exception of Goods collected by the customer in person, the order is considered fulfilled at the moment of sending the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is specified by the carrier.
    3. The goods are shipped by the Seller within 14 working days, unless a different time is clearly stated in the product description when the customer places the order. Detailed delivery times are provided on the Store's website in the "Order delivery time" tab.
    4. The Seller normally handles orders in the Republic of Poland for the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipment abroad is possible for the costs indicated on the Store's website or costs individually agreed with the customer.
  7. Withdrawal from the contract
    1. A customer who is a consumer or an entrepreneur referred to in art. 7aa of the Consumer Rights Act (hereinafter referred to as the “ Privilege Entrepreneur ”) has the statutory right to withdraw from the contract of sale of the Goods within 14 days of its receipt, without giving any reason, subject to the exceptions referred to below.
    2. To meet the deadline for withdrawal from the contract, it is sufficient for the customer to send a statement within the above-mentioned deadline:
      • in electronic form to the following address: dogandstory@gmail.com
      • in writing to the following address: Niezapominajek 1 B/7, 30-239 Kraków.
    3. The declaration of withdrawal from the contract may be submitted using the template available here , but the use of the template is not obligatory. The seller will immediately send the customer an e-mail confirming receipt of the declaration of withdrawal from the contract.
    4. Then, within the next 14 days, the customer should send the returned Goods at his/her own expense to the following postal address: Niezapominajek 1 B/7, 30-239 Kraków.
    5. The Seller shall immediately, no later than within 14 days of receiving the declaration of withdrawal from the contract, refund to the Customer:
      • prices of the Goods;
      • the costs of the original shipment of the Goods to the customer according to the cheapest standard method of delivery offered by the Store.
    6. The Seller may withhold the refund until he receives the Goods back, or at least the Customer provides the Seller with proof of sending back the Goods.
    7. Refunds will be made using the same payment method that was used by the customer in the initial transaction, unless the customer expressly agrees to another solution.
    8. The Customer shall be liable for reducing the value of the returned Goods if, before submitting a declaration of withdrawal from the contract, the Customer used the Goods in a way other than necessary to establish the nature, characteristics and functioning of the item.
  8. Exceptions to the right of withdrawal
    1. The right to withdraw from the contract does not apply in the case of Contracts for the delivery of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer/Privileged Entrepreneur or intended to meet his/her individual needs (personalised goods);
      2. that spoil quickly or have a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package has been opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packed for hygiene reasons);
      4. audio or video recordings or computer programs supplied on a tangible medium (e.g. CD) in a sealed package, if the package has been opened after delivery;
      5. which after delivery, due to their nature, are inseparably combined with other goods (e.g. construction materials, if used);
      6. newspapers, periodicals or magazines, with the exception of a subscription contract (printed press);
      7. the price of which depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract expires;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the Seller has no control.
  9. Complaints
    1. The Seller is obligated to deliver to the customer the Goods in accordance with the Agreement.
    2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the principles arising from the Civil Code.
    3. Complaints can be submitted:
      • in electronic form to the following address: dogandstory@gmail.com
      • or in writing to the following address: Niezapominajek 1 B/7, 30-239 Kraków.
    4. The Seller will consider the complaint in the form in which it was submitted (in writing or by e-mail) within 14 days of receiving the complaint.
    5. In the event of dissatisfaction with the manner in which a complaint is handled by the Seller, the consumer and the Privileged Entrepreneur may (regardless of the ordinary proceedings before a common court) also use out-of-court methods of handling complaints and pursuing claims.
    6. For the above purpose, you can:
      1. apply to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute,
      2. use the assistance of the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection,
      3. take advantage of ODR platforms (Online Dispute Resolution), which is used for online resolution of disputes between consumers and traders, if the dispute concerns obligations arising from a contract concluded online. More information about the ODR platform can be found here ,
      4. apply to a permanent consumer arbitration court with a request to resolve the dispute arising from the concluded contract.
    7. Additional information on out-of-court complaint and claim settlement procedures is also available on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/ .
  10. Final provisions
    1. Polish law shall apply to Agreements concluded in the Store. The Agreement is concluded in Polish.
    2. None of the provisions of the Regulations exclude or in any way limit the rights of the consumer (and the Privileged Entrepreneur) arising from the provisions of law.
    3. The Seller may make changes to the Regulations at any time, and such changes shall apply to orders placed after the publication of a new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers who have an Account in the store - the customer will be notified of the change to the Regulations and the possibility of not accepting the new content.
    4. The regulations are effective from 1 January 2025.